Players are primarily frustrated due to persistent technical issues such as game crashes, memory access violations, and bugs that hinder gameplay progression. Additional frustrations stem from performance issues like low FPS, game freezing, and problems with full-screen mode, making the game unplayable for some.
Players are excited about the game's unpredictable horror elements and the fun multiplayer experience with friends. The engaging atmosphere, detailed gameplay mechanics, and new content in the remastered version also contribute to this excitement.
Players enjoy the unique gameplay mechanics and the engaging experience of playing with friends. The fun and terrifying game concepts, along with the intense multiplayer interactions, add to the overall enjoyment.
The game's terrifying atmosphere and scary SCP entities induce fear in players. Unexpected encounters and the intense gameplay experience contribute to the overall sense of fear and horror.
Players feel disappointed due to the game's lack of originality and poorly executed scary elements. Technical issues, such as launcher problems and the game not meeting expectations, also contribute to this disappointment.
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
95.0% PrecisionAug 24, 2024 → Feb 14, 2026
Most dangerous issue
System Hard Freeze
Technical · 10.1% of risk
Churn driver breakdown
Weighted by churn risk
Technical
Design
Business
79.4%
18.8%
1.9%
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.