- Beautiful and immersive world
- Satisfying and fluid combat
- Diverse PvE and PvP content
- Server capacity and queue problems
- Buggy and unplayable
- Weak story and mission design
Emotions
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
91.6% PrecisionFeb 27, 2025 → Feb 8, 2026
Most dangerous issue
Game Shutdown Announcement
Business · 39.2% of risk
Churn driver breakdown
Weighted by churn risk
Business
Technical
Design
61.4%
30.7%
7.9%
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Business · 60.8% share
Technical · 27.5% share
Design · 11.8% share
Issue · Business
Game Shutdown Announcement
Share of issues
37.3%
Primary region
USA
Detected from language cues
Anger level
Angry
Average sentiment intensity